Your privacy matters, especially when taking a first step towards support.
At a glance
This notice explains how Catherine Powell Cognitive Hypnotherapy handles personal information collected through this website, including enquiries about consultations and therapy services.
The website provides an initial point of contact. Information collected during any subsequent therapeutic relationship may be covered by additional confidentiality and privacy information provided directly by Cathy.
Information collected
When you send an enquiry through the contact page, you may provide your name, email address, optional telephone number, preferred way to be contacted and a short message. We also receive information you choose to supply in subsequent correspondence.
Technical information such as IP addresses, device or browser details and security logs may be processed by the website hosting and security services to make the site available and protect it against misuse.
Please avoid including detailed medical histories or other highly sensitive information in an initial website enquiry. Cathy can discuss a more appropriate way to share sensitive information once contact has been established.
Why information is used
Contact details and enquiry messages are used to respond to questions, discuss appointment availability and arrange a consultation where requested. Relevant correspondence may be kept for continuity, administration and record-keeping.
Website technical information may be used to operate, maintain and secure the site. Any additional processing, including clinical notes or ongoing therapeutic records, must be explained separately when appropriate.
Data protection grounds
Responding to an enquiry may be necessary to take steps requested before providing a service, or for legitimate interests in communicating with prospective clients and administering the practice. The relevant legal basis depends on the circumstances.
Health information is subject to additional legal protections. If information revealing health or other special-category information is processed, an appropriate additional condition must apply. The practice should confirm and document the applicable conditions before this notice is approved for publication.
Service providers and information sharing
The website is hosted with Hostinger. The website currently uses Cloudflare nameservers and may use Cloudflare network services. It also requests font files from Google Fonts. The website uses a custom enquiry form rather than an embedded Google Form.
Once the bespoke enquiry connection is activated, submissions will be handled by a secure server-side process and recorded in a Google Sheet used by the practice. Google services will therefore be involved in storing and managing enquiry records. Information may also be shared with professional advisers or service providers where necessary and lawful.
Access to personal information should be restricted to those who need it. Any international transfers associated with hosting and third-party services should be assessed and protected as required by applicable UK data-protection law.
If you choose to play an embedded video, the website loads a YouTube player after the relevant Functional consent has been given. This may involve requests to YouTube and its own privacy practices. You can withdraw your consent through the website’s Cookie settings.
How long information is kept
Enquiry information should be kept only for as long as it is needed to deal with the enquiry and for any appropriate administrative or legal purpose. Different rules may apply to clinical or professional records.
Specific retention periods, including those for Google Sheets submissions and any therapeutic records, must be confirmed by the practice and reflected in the final approved notice.
Your rights
Depending on the circumstances, you may have rights to request access to information held about you, correction of inaccurate information, deletion, restriction of processing, objection and data portability. You may also withdraw consent where consent is the basis for processing.
If you have a concern about how your data is handled, you may contact the practice using the website contact page. You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact and changes
The website is operated by Catherine Powell Cognitive Hypnotherapy. For privacy enquiries or requests about your information, use the contact page.
For enquiries about privacy and personal information, contact Catherine Powell Cognitive Hypnotherapy at [email protected] or via the contact form. The business correspondence address should be confirmed by the practice before publication.
Have a question about how this website handles your information?
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